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Privacy Policy

1. Introduction

Vital Stag Pets ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

2. Personal Information We Collect

When you interact with our store, we collect the following types of information:

  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: Your IP address, browser type, time zone, and information about how you interact with our site (via cookies and log files).
  • Pet Information: If provided, we may collect details about your pet (e.g., name, breed, or birthday) to provide personalized recommendations.

3. How We Use Your Information

We use the information we collect to:

  • Fulfill orders (processing payments, arranging shipping, and providing invoices).
  • Communicate with you regarding your orders or inquiries.
  • Screen for potential risk or fraud.
  • Provide you with information or advertising relating to our products (if you have opted in).

4. Sharing Your Personal Information

We share your information with third parties who help us operate our store:

  • Platform Provider: We use [e.g., Shopify/WooCommerce] to power our online store.
  • Payment Processors: Your payment data is handled by secure gateways like [e.g., Stripe/PayPal].
  • Logistics: We share your address and contact details with courier services to deliver your pet items.
  • Legal Compliance: We may share information to comply with applicable laws and regulations or to protect our rights.

5. Cookies and Tracking

We use cookies to improve your experience and remember your cart items. You can choose to disable cookies through your browser settings, though some features of the site may not function correctly.

6. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights

Under the Privacy Act , you have the right to:

  • Request access to the personal information we hold about you.
  • Request that we correct any inaccuracies in your information.
  • Opt-out of marketing communications at any time.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.