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Terms & Conditions

1. Introduction

Welcome to Vital Stag Pets. By accessing our website and purchasing our pet products, you agree to be bound by the following terms. Please read them carefully before placing an order.

2. Eligibility and Use

  • You must be at least 18 years old or have parental consent to make a purchase.
  • The products sold on this site are intended for personal use only and not for unauthorized resale.

3. Product Information & Safety

We strive for accuracy, but please note:

  • Descriptions: We try to be as accurate as possible with colors and dimensions. However, slight variations may occur.
  • Safety Warning: It is the pet owner’s responsibility to determine if an item is suitable for their pet. [Business Name] is not liable for any injury or damage resulting from the misuse of products or unsupervised pet play.
  • Availability: All orders are subject to stock availability.

4. Pricing and Payment

  • All prices are listed in AUD.
  • We reserve the right to change prices at any time without notice.
  • Payment must be made in full at the time of purchase via our secured payment gateways.

5. Shipping and Delivery

  • Shipping Times: Estimated delivery dates are provided at checkout but are not guaranteed.
  • Risk of Loss: Once the package is handed to the carrier, the risk of loss passes to the customer. We are not responsible for delays caused by the carrier or customs.

6. Returns, Exchanges, and Refunds

Due to the nature of pet products, we maintain a strict hygiene policy:

  • Returns: Items must be returned within7 days in original, unused condition with tags attached.
  • Non-Returnable Items: For health and safety reasons, we cannot accept returns on opened food, treats, or used bedding/apparel unless the item is defective.
  • Defective Goods: If you receive a damaged item, please contact us at support@vitalstagpets.cloud within 48 hours of delivery.

7. Limitation of Liability

To the maximum extent permitted by law, [Business Name] shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our total liability is limited to the purchase price of the product in question.

8. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy, which details how we protect your data.

9. Changes to Terms

We reserve the right to update these terms at any time. Your continued use of the site after changes are posted constitutes acceptance of the new terms.

10. Contact Information

Questions about the Terms and Conditions should be sent to:

  • Email: support@vitalstagpets.cloud