Shipping Policy — Vital Stag Pets

Thank you for shopping with Vital Stag Pets. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the globe, ensuring that we provide the highest levels of responsiveness to you at all times.

1. Order Processing Time

All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on the destination and the shipping method selected:

Local Delivery: [3–5] Business Days
International Delivery: [7–21] Business Days

Note: Delivery delays can occasionally occur due to seasonal peaks, courier delays, or customs processing.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will typically be active within 24–48 hours of dispatch.

4. Customs, Duties, and Taxes

Vital Stag Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us because of unpaid customs fees or a refusal to pay import duties, the original shipping cost will not be refunded, and any return fees incurred may be deducted from your refund.

5. Shipping Restrictions

Certain items (such as liquids, aerosols, or specific organic pet treats) may be subject to shipping restrictions depending on the destination country's regulations. It is the customer’s responsibility to ensure that the items ordered can be legally imported into their country.

6. Damages and Lost Packages

[Business Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Information

We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer. Please ensure your address is accurate at the time of checkout.